Welcome to the APS Meats website.
Please read these terms and conditions carefully as they cover your relationship with APS Meats LTD and all orders you place with us. By using this website or placing an order, you are agreeing with these terms and conditions in full. If you do not accept these terms and conditions you will not be able to order with us and should leave this website.
We may update or revise these terms and conditions from time to time. You should periodically check this page for changes.
- Understanding these terms & conditions
1.1. When we refer to “APS Meats”, “we”, “us”, or “our”, we mean APS Meats LTD.
1.2. When we refer to “you” or “your” we mean you, the individual accessing our website or placing an order with us.
1.3. “Website” means this website, apsmeats.com
1.4. “Products” means the goods available to purchase on our website.
1.5. “Order” means the products you have purchased on our website and scheduled for either a recurring or one-off delivery.
1.6. “Delivery” means the physical delivery of the order you have placed on our website.
- About us
2.1. APS Meats LTD are a company registered in England number GB839436494. We operate this website.
2.2. You can get in touch with us by using the contact details on the bottom of our page on our website.
3.1. We regularly review the prices of our products and may change them without notice.
3.2. We take care to ensure product descriptions, pictures, prices and information are accurate. However, we do not accept liability for any inaccuracies, errors or omissions.
3.3. Many of our suppliers are independent, small-scale farmers or producers, so all products are subject to availability.
3.4. Our products are priced by unit. We show the weight price for guidance only. Due to the nature of our products the minimum and maximum weight cannot always be guaranteed. As such, products may not always meet the exact criteria stated on our website. We will not accept liability for underweight or overweight products. The published price is the unit price. We will, however, always endeavour to meet weight expectations and the minimum weight.
3.5. All product prices are inclusive of any applicable VAT.
3.6. Allergens: Whilst every precaution is taken to minimise cross contamination in the production of our food we cannot 100% guarantee that trace elements of allergens don’t exist. Our food production areas also handle products containing ALL 14 allergens: MILK, NUTS, EGGS, NUTS, PEANUTS, FISH, CRUSTACEANS, MOLLUSCS, CEREALS, SOYA, SULPHITES, CELERY, LUPINS, MUSTARD.
If you have specific dietary requirements and/or are unsure about the suitability of any of our products then please contact a member of our team for further information.
4.1. To place an order with us, you must be 18 years of age.
4.2. You will be asked to use an email address and provide your phone number.
4.3. You must ensure the details you provide us with are complete and accurate, including your delivery address and instructions – which you can provide in the ‘order notes’ box at checkout.
- Purchasing products
5.1. You may purchase products from us by using the ordering facility on our website.
5.2. To purchase products from us you must add each product to your shopping basket, referred to as “Your Cart” on the website.
5.3. You may add, change, or remove any product from your shopping basket before confirming your order. You may also change product quantities before confirming your order.
5.4. Orders placed with APS Meats LTD are subject to acceptance based upon a minimum spend of £30. We reserve the right to alter the existing, or introduce new, minimum spend conditions.
5.5. All orders have a delivery charge separate to that of the cost of the products you are buying. We will clearly tell you the cost of delivery before we ask you to make your payment. The cost of delivery, referred to as “Shipping: Refrigerated delivery Rate”
5.7. No order is accepted until our website displays an order confirmation message. You will receive an order confirmation email from us upon acceptance, which will list all the products you have ordered, prices, and delivery details. A contract for our sale of products to you arises on our acceptance of your order. If there are any errors in the order confirmation, please contact us as soon as possible.
6.1. You must ensure you provide APS Meats LTD with details of a valid credit or debit card. You may make changes to your payment details by updating them via your account on this website or by contacting our customer service team.
6.2. Your payment information is stored within our systems and we do our utmost to ensure the security of these details. Your card details are encrypted, stored and processed by a fully PCI compliant third-party provider and are inaccessible to any APS Meats LTD staff or any other third party. We use your payment details to enable automatic payment for subscription orders. We also use Dynamic 3D Secure authentication technology to protect against fraud.
6.3. We reserve the right to suspend or cancel your order, or deliveries to you, if we are refused authority from your card issuer for payment or if a payment has been rejected by your bank. You must contact us to arrange payment and wait for that payment to go through before you can place another order.
7.1. If you add extra items to, or remove items from, your order we will charge you according to the increased or decreased difference.
7.2. You can change the frequency of your order at any time.
7.3. As we are a small business selling perishable goods, we regret that we cannot cancel your order and we cannot refund payment after your order deadline has passed.
7.7. When products are temporarily out of stock and unavailable for your delivery date, we will either substitute the item and tell you on your order note, or contact you to arrange one of the following: a suitable replacement, or to have the goods delivered to you at a later date.
7.8. We accept orders at our discretion, and we have the right to refuse orders without explanation.
7.9. After your order has completed and has been processed, it is scheduled for delivery in our systems.
8.1. Delivery charges are a flat rate of £6 Monday – Saturday, (Days may differ). We may apply an increased rate for Christmas or other peak, seasonal delivery dates. In such cases we’ll always make you aware of increased charges. If an increased rate applies, this will be stated in the ‘Checkout’ section of the website when you place your order.
8.2. We use our own drivers to deliver our boxes. Your order will be delivered to you next day if ordered before 4pm, unless there is an event outside of our control. If we are unable to meet the estimated delivery date or time because of an event outside of our control we will contact you with a revised estimated delivery date or time. If a delivery is delayed by more than 48 hours or it does not reach you at all, we will arrange a full refund or replacement. Events outside our control include, but are not limited to, adverse weather conditions, pandemic mandatory lockdown, strike actions, vehicle breakdown, traffic congestion, supplier failure, courier overcapacity, etc.
8.3. In the most cases your delivery will arrive from our butchery to the address you have given us, as stated on your order confirmation, within 24 hours. All orders are shipped on a next day delivery – if ordered before 4pm the previous day, orders on a Saturday will be delivered on a Monday.
8.4. You are responsible for making suitable arrangements to receive your delivery. If you are not home to receive your delivery we will always endeavour to leave your box in your designated safe place. However, if the safe place is not accessible or deemed appropriate, or if you have not stated instructions on your account, we will endeavour to leave the box in the next most appropriate safe place if there is one.
8.5. Once someone has received the delivery, or once our driver has left your delivery in your stated place, we do not accept liability for loss or further delay of the delivery. If for whatever reason you don’t receive your delivery, please tell us within 24 hours so we can either contact our drivers or track it and, if necessary, arrange to send replacement goods to you instead.
8.6. You are responsible for the delivery details given to us when you place your order. Should you give us an incorrect address, postcode, or no delivery instructions, you should notify us immediately. We will endeavour to deliver your order to the revised address. If it’s not possible to make the delivery to the revised address, we cannot be held responsible for this loss.
8.7. If your delivery is refused or not accepted at the delivery address, we cannot take responsibility for this and cannot offer a replacement.
8.8. All goods and products are securely packaged in fully recyclable cardboard boxes in refrigerated vans.
8.9. Unfortunately, we are unable to deliver outside to postcodes which are outside of our radius from N9 9BU. Provide your postcode at checkout and you can find out if you’re eligible for delivery from us.
- Complaints, returns & refunds
9.1. We want you to be completely satisfied with the products you order from us. If you have any problems, or if for any reason you are not happy with your goods, please contact us and we will do our best to resolve the situation.
9.2. Refunds or product replacements are made entirely at our discretion.
9.3. If you wish to make a complaint, please contact our customer service team using the details on our Contact Us page. We will do our very best to respond to your complaint as quickly as possible.
- Website usage
10.1. As all information provided on our website is free of charge, you acknowledge that it would be unreasonable to hold us liable for the website and the information contained on it.
10.2. The content of the pages on this website is for your general information and use only. It is subject to change without notice.
10.3. We make no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
10.4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure any content or information available on this website meets your specific requirements.
10.5. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
10.7. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
10.8. This website contains material with is owned or licensed by us. This material includes, but is not limited to, the design, look, appearance and graphics. Reproduction is prohibited.
10.9. Using, printing or copying material from this website, other than if you are browsing, choosing products or placing an order with us, is prohibited unless for use as outlined in section
From 25th May 2018, your personal data will be protected by the EU General Data Protection Regulation (also known as GDPR) and the UK Data Protection Act 2018. We refer to these legislations and “data protection laws” in this policy.
APS Meats LTD is the Data Controller of the personal information we hold about you.
Our cookies do not store information capable of directly identifying you. They simply allow our website to retrieve information about your behaviour on the website so we can personalise and improve your experience of our website and serve relevant content and marketing on and off our website.”
- Copyright & trademarks
12.1. This website and its content is copyright of APS Meats ltd. All rights reserved.
12.2. Third party copyright, trademarks, brand and product names and titles on our website are recognised.
12.3. Any redistribution or reproduction of part or all of the contents on this website in any form is prohibited other than the following: You may print or download to a local hard disk extracts for your personal and non-commercial use only; You may copy the content to individual third parties for their personal use, but only if you acknowledge this website as the source of the material; You may share a direct link to this website, or content on this website, on social media platforms.
12.4. You may not, except with our express written permission, distribute or commercially exploit the content on our website. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
- Liability, warranties & applicable law
13.1. We accept no liability in relation to representation, including unforeseeable losses, and losses to a business (loss of reputation, profits, trade or trade opportunities).
13.2. Our entire liability under these terms and conditions will not exceed the purchase price of the products in question.
13.3. We shall not be liable for any delay or failure in the performance of our obligations due to events beyond our reasonable control.
13.4. You are not entitled to assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
13.5. These terms and conditions are governed by and construed in accordance with British law.
13.6. If any of the provisions in these terms and conditions are found to be invalid by a court having jurisdiction, then the invalidity of that provision will not affect the validity of any other provisions within these terms and conditions.